2. Values alignment (which would include CSR, open, honest communication, and involving “all relevant & effected parties)

3. Cross-functional teams

4. Intense customer focus

Robin Cook

1. Sales Forecast should drive the operating budget for resource management
2. Customer Service level should be defined and the resources allocated to fill the orders by pull scheduling
3. Business Process Development and re-engineering should continually implement and improve the process conducting the company’s business and identify IT requirements to support the business practices

Robert Gotsch

This really made me think.

For long term success:

1 get a strategy & vision that the company can buy into and achieve.
2 build a con do culture
3 build an effective sales and marketing machine

Ask me on another day and you might get a different three,

Regards

Laurence

My first, rather feminist thought was why “Ironman”, another male orientated herculean task..

But I do like the essence of it - But what about Customers. Standing in their shoes first.

There are heros (male and female) inside and outside.

I would point to CSR first - redefining organisations by the way they serve the community. Ask any Joe Public how they feel about Woolies, and you will see the impact of not attending to CSR, combined with lack of attendtion to effective grass roots marketing, and perhaps poor operational management.

I remember way back a revolutionary and rather famous book about how consumers impact big companies - what was it called? Something about market turning…Can anyone remember the title?

Geraldine
http://culturechangeagents.ning.com/

1) Corporate Culture and put clients and sustainability there as a top values.

2) Innovation, which is also a culture thing: acceptance and desire for change and improvement - innovation in the way we work and bring new products and services to the market.

3) Lean / Operational Efficiency

Best regards, Pekka