QAM - Quality Assurance Management

CSR strategies have been exponentially evolving and becoming part of today’s business practices. It seem to be an integral process to engage harmoniously with the ” the big four. ” ( clients, shareholders, team members and community)

Some argue that they are an attempt to “sugar coat” the social and environmental damage created by the company. Others may argue that the programs are a waste of resources and they’re misdirecting managers’ attention from profit to social endeavors.

Are business ethics (standards) leading the way towards social improvements or is the ethical approach (behavior) leading to ethical business practices?

It is important to let you know that I was recently called by an executive as ” Madre Teresa in a suit” hence, clarifies which side of this debate I am positioning myself.

All the best

Edison Reis

www.QualityAssuranceManagement.com

It seems to me that North America is about 10 years behind several other countries in regards the effective use of quality practices, tools and principals like 5S, Kaizen, ISO, TQM, DOE, TPM, you name it .

Several training sessions and consulting work that I am performing today in Canada and USA were sessions and activities that I went through in Brazil in the 80’s and 90’s.

At that time we were forced to keep the standards higher than North American market to allow us to be competitive . At the same token the North American market didn’t seem to find necessary to maintain the same level (generally speaking) to maintain their market share.

After 12 years living in Canada, this is only an observation based on my past professional experience.

I am not saying that I am right or wrong.

But ………. whats your take on it ?

Edison Reis

www.qualityassurancemanagement.com

Perhaps……..

- Higher efficiency therefore better services??
- Lower operational costs therefore lower taxes??
- More accountability therefore better politicians??
- More internal focus therefore less external distractions??

What would be your guess?