Worldwide Quality Assurance Management Systems
In the last decade several management tools were introduced and implemented worldwide. (DOE, Lean, Six Sigma, ISO, Lean Sigma, TQM, etc)
Sometimes to make a business model feasible and successful more than approach has to be implemented which raises the question…..
Which process, tools or management principals have you implemented successfully (or not) and what was the outcome.
Please share your experience !
Thanks in advance
October 20th, 2008 at 6:33 pm
Tools are one part of the story , the real work has to start with open communication , and a willigness to understand the cultural differences. I have spent the last 7 years in global quality system development and execution. I have always traced the issue back to a failure to communicate in the manner the global person can understand or secondly the data is so out dated ( I consider more than 24 hours out dated ) the action plan addresses a symptom or a fix that was already in place.
I have a number of articles online and speaking engagements relating to meta data environments and web based quality systems.. Google ” Kreg Kukor” please take the time to review them if you have any questions please feel free to call or email .
Sincerly
Kreg Kukor
President and CEO
Vwebpartners
October 20th, 2008 at 8:39 pm
Hi Kreg
Thanks a lot fro your feedback ! We will check your website for sure.
Cheers
Edison Reis
http://www.qualityassurancemanagement.com
October 21st, 2008 at 8:02 am
I view all tools cited by you complementary. Because in my mind, some are more philosophical and some are hard tools that you need for deployment. But like everything else, to make it successful, you need staunch management support and associated reward system to make it last.
I have been involved in six sigma since early 1990 and have seen concrete results arising from this deployment, maybe simply because we have solid goals to meet quarter to quarter and year to year.
How about your personal experience on these tools?
October 21st, 2008 at 8:35 am
Hi Eric
Our area of expertise is around the ISO 9001 standard however while implementing these quality system (s) we use Lean principals and Design for Six Sigma.
I am a believer that only one approach (philosophic, systematic or functional) is not the answer. The best approach is to take benefit from the points or areas that suits your business and work them to succeed.
Edison Reis
http://www.qualityassurancemanagement.com
October 24th, 2008 at 11:22 am
The list DOE, Lean, Six Sigma, ISO, Lean Sigma, TQM, is a combination of systems and tools - they are not mutually exclusive and indeed they support each other. When implemented correctly they are very successful. The priority you assign to using particular approaches to implementing a documented system of quality management, process reliability, waste elimination and process throughput improvement depends on your current business needs. They are all good. they all work when deployed correctly by committed well trained management with a bias for positive action.
Best wishes,
Eoin Barry
ARV Excellence Ltd.
http://www.arvexcellence.com
November 3rd, 2008 at 11:49 am
I’ve been a quality practitioner for 20+ years and directly involved with, or managed all on your list. I would categorize the tools into two groups - scientific tools and management tools.
My biggest successes, saving hundreds of thousands of dollars, came from DOE and Six Sigma projects (scientific). The ISO 9001 certifications (management) I have achieved cold not be quantified in terms of financial beneficial.
Science beats management for making breakthroughs.
The Numerati are revealing insights in all areas where previous management approaches have not been successful.
Chris Butterworth