The current economy crisis will prompt companies to streamline, invest in training (hopefully) enhance product quality and potentially diversify.
Strong companies will come out stronger and very likely in a better position to compete with offshore products.
Does this undesirable phenomenon a cause for an improve effect?
Please share your thoughts
In the last decade several management tools were introduced and implemented worldwide. (DOE, Lean, Six Sigma, ISO, Lean Sigma, TQM, etc)
Sometimes to make a business model feasible and successful more than approach has to be implemented which raises the question…..
Which process, tools or management principals have you implemented successfully (or not) and what was the outcome.
Please share your experience !
Thanks in advance
In the last several years we all worked to meet or exceed ” customer satisfaction” however, in the last few years we changed our approach to what we call ” Customer Loyalty”.
We believe the difference is the fact that a satisfied customer ” may ” never come back.
We need to strive to not only meet their immediate needs but create a system that will allow them to return.
Whats you take on this ?
Some people say yes ………… some people say no way!
Just wondering what you guys think. I have found that the answer is not that easy. Normally aspects like location, culture and legal structure (sole proprietorship / corporation) would change the answer drastically so ………
Please let us know what your thoughts are.